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Returns

RETURNS


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DURANTE IL PERIODO DEI SALDI NON SI EFFETTUA NESSUN TIPO DI RESO O CAMBIO PER TAGLIA SBAGLIATA. NON ACCETTEREMO RESI NEMMENO PER CAMBIO DI IDEA SUL PRODOTTO // DURING THE SALE TIME, NO ONE KIND OF RETURN OR EXCHANGE FOR WRONG SIZE OR IDEAS CHANGING WILL BE ACCEPTED.


Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

First of all you must contact us : refresh.apparel@gmail.com

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed.We will generate a discount code or a gift card that you can spend with the items that you prefer. You've got 1 moth to spend it. After that date the credit will expire.

Sale items (if applicable)

Only regular priced items may be returned, unfortunately sale items cannot be returned.


Exchanges (if applicable)

We only replace items if they are defective or damaged.We don't exchange wrong sizes or wrong fit.  If you need to exchange it for the same item, send us an email at refresh.apparel@gmail.com and send your item to: Viale Garibaldi 27/a, Gavirate, 25, 21026, Italy. (you can send it back only after our approval)

Shipping

To return your product, you should mail your product to: Viale Garibaldi 27/a, Gavirate, 25, 21026, Italy. (you can send it back only after our approval)


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 


If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.